Account Management - provides a step-by-step walkthrough for an applicant/licensee to maintain their REAL Online Services account.  Users can grant access to another Online Services user to view or manage their license.  This guide provides the following information:

Ø      Access REAL Online Services

Ø      Create an Online Account

Ø      Login Into Online Services

Ø      Update Profile Information

Ø      Change Your Password

Ø      Reset Your Password

Ø      Associate an Application or License to a User Account

Ø      Request Authorization Code

Ø      View License(s) & Manage Details

Ø      Manage Online Accounts

Apply for a New License – provides a step-by-step walkthrough for an applicant/licensee to apply for a license using REAL Online Services.  This guide uses the Mortgage Broker license type as an example for the online application form and provides the following information:

Ø      File an Application

Ø      Complete Online Application Form

Ø      Pay Invoice

Ø      Filing Confirmation

Ø      Schedule Mortgage Broker Test

Ø      Filing Details (View Deficiencies)

Ø      View Mortgage Broker Test Scores

Ø      View PDF Form

Ø      View Filing History

Ø      Print Friendly License

File an Amendment to an Existing License – provides a step-by-step walkthrough a licensee completes to update their license information (e.g., address change, contact information, disclosure information, etc.) using REAL Online Services. This guide uses the Mortgage Broker and Mortgage Brokerage Business license types as examples for the online application form and provides the following information:

Ø      Amend a License – Paper Application

Ø      Choose License

Ø      Choose a Name for this Filing

Ø      Complete Online Amendment Form – Section 1 through 5

Ø      Owner/Officer Information

Ø      Complete Online Amendment Form – Section 6 through 8

Ø      Disclosure Reporting Page (DRP)

Ø      Electronic Signature

Ø      File an Amendment – Online Application

Ø      Application for Licensure as a Mortgage Broker – Amendment

Ø      Filing Confirmation

Ø      View PDF of Your Form

Renew a License – provides a step-by-step walkthrough a licensee completes to renew or reactivate their license using REAL Online Services.  This guide provides the following information:

Ø      Renew a License

Ø      REAL Workspace – Renewal Notice Alert

Ø      Manage License Renewals

Ø      Pay Invoice

Ø      Filing Confirmation

Withdraw/Terminate License – provides a step-by-step walkthrough an applicant or licensee completes to withdraw a submitted filing or terminate a license using REAL Online Services.  This guide provides the following information:

Ø       Terminate a License

Ø      Choose License

Ø      Complete Online Application

Ø      Termination Confirmation

Ø      Manage License Information

Ø      License Details

Ø      Withdraw Filing

Ø      View Filing Details

Ø      Withdraw Filing Confirmation

File Quarterly Report – provides a step-by-step walkthrough a licensee or a user granted manage access for a license completes to file a quarterly report for a business or lender application type to submit the initial and follow-up quarterly report for associates and load originators using REAL Online Services.  This guide provides the following information:

Ø      Log Into Online Services

Ø      File a Quarterly Report

Ø      Choose License

Ø      Quarterly Report – List of Reported Persons

Ø      Filing Confirmation

Ø      Filing History

File a Complaint – provides a step-by-step walkthrough for filing an online complaint using REAL Online Services.  This guide provides the following information:

Ø      OFR Website – File a Complaint

Ø      REAL Online Services – File a Complaint

Ø      Log Into Manage Complaints

Ø      File a Complaint

Ø      Online Complaint Form

Ø      Compliant Confirmation

Ø      Complaint Filing History

Public License Search – provides a step-by-step walkthrough for searching for public license information for Mortgage Brokers, Mortgage Brokerage Businesses, Branches, and Lenders license types.  This guides provides the following information:

Ø       Mortgage Broker Business, Lenders, and Branches License Search

Ø      Public License Search

Ø      License Search Results

Ø      License Search Results Details – Business

Ø      License Search Results Details – Individual

Licensing Data Download – provides a step-by-step walkthrough for downloading public license information data for Mortgage Brokers, Mortgage Brokerage Businesses, Branches, and Lenders license types.  This guides provides the following information:

Ø       Download Licensing Records

Ø      Licensing Data Download Site

Ø      License Download Spreadsheet