Account Management - provides a step-by-step walkthrough for an applicant/licensee to maintain their REAL Online Services account.  Users can grant access to another Online Services user to view or manage their license.  This guide provides the following information:

Ø      Access REAL Online Services

Ø      Create an Online Account

Ø      Login Into Online Services

Ø      Update Profile Information

Ø      Change Your Password

Ø      Reset Your Password

Ø      Associate an Application or License to a User Account

Ø      Request Authorization Code

Ø      View License(s) & Manage Details

Ø      Manage Online Accounts

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Apply for a New License – provides a step-by-step walkthrough for an applicant/licensee to apply for a license using REAL Online Services.  This guide uses the Mortgage Broker license type as an example for the online application form and provides the following information:

Ø      File an Application

Ø      Complete Online Application Form

Ø      Pay Invoice

Ø      Filing Confirmation

Ø      Uploading Documents

Ø      Filing Details (View Deficiencies)

Ø      View Test Scores

Ø      Request Mortgage Broker Test Review

Ø      View PDF Form

Ø      View Filing History

Ø      Print Friendly License

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File an Amendment to an Existing License – provides a step-by-step walkthrough a licensee completes to update their license information (e.g., address change, contact information, disclosure information, etc.) using REAL Online Services. This guide uses the Mortgage Broker and Mortgage Brokerage Business license types as examples for the online application form and provides the following information:

Ø      File an Amendment

Ø      Choose License

Ø      Choose a Name for this Filing

Ø      Complete Online Amendment Form

Ø      Disclosure Reporting Page (DRP)

Ø      Electronic Signature

Ø      Filing Confirmation

Ø      View PDF of Your Form

Renew a License – provides a step-by-step walkthrough a licensee completes to renew or reactivate their license using REAL Online Services.  This guide provides the following information:

Ø      Renew a License

Ø      REAL Workspace – Renewal Notice

Ø      Manage License Renewals

Ø      Pay Invoice

Ø      Filing Confirmation

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Withdraw/Terminate License – provides a step-by-step walkthrough an applicant or licensee completes to withdraw a submitted filing or terminate a license using REAL Online Services.  This guide provides the following information:

Ø       Terminate a License

Ø      Choose License

Ø      Complete Online Application

Ø      Termination Confirmation

Ø      Manage License Information

Ø      License Details

Ø      Withdraw Filing

Ø      View Filing Details

Ø      Withdraw Filing Confirmation

File Quarterly Report, Annual Reports, and Security Calculation Devices – provides a step-by-step walkthrough a licensee or a user granted manage access for a license completes to file a quarterly report for a business or lender application type to submit the initial and follow-up quarterly report for associates and loan originators using REAL Online Services.  This guide provides information relating to filing an annual report or a security calculation device for a Money Transmitters firm licensee.  This guide provides the following information:

Ø      Log Into Online Services

Ø      File a Quarterly Report - Finance

Ø      Choose License - Finance

Ø      Quarterly Report – List of Reported Persons

Ø      Filing Confirmation - Quarterly Report (Finance)

Ø      File a Quarterly Report – Money Transmitters Part II & Part III

Ø      Choose License - Money Transmitters Part II & Part III

Ø      Filing Confirmation – Money Transmitters Part II & Part III

Ø      Annual Reports – Money Transmitters Part II

Ø      Choose License – Money Transmitters Part II

Ø      Upload Supporting Documents – Money Transmitters Part II

Ø      Filing Confirmation – Money Transmitters Part II

Ø      Security Calculation Devices – Money Transmitters Part II

Ø      Choose License – Money Transmitters Part II

Ø      Filing Confirmation – Money Transmitters Part II

Ø      Filing History

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File a Complaint – provides a step-by-step walkthrough for filing an online complaint using REAL Online Services.  This guide provides the following information:

Ø      OFR Website – File a Complaint

Ø      REAL Online Services – File a Complaint

Ø      Log Into Manage Complaints

Ø      No Previous Complaints Filing History

Ø      Online Complaint Form - Financial Institution Related

Ø      Online Complaint Form - Finance Related

Ø      Online Complaint Form - Securities Related

Ø      Online Complaint Form - Money Transmitter Related

Ø      Complaint Filing History

Public License Search – provides a step-by-step walkthrough for searching for public license information for Finance, Financial Institutions and Securities related licenses.  This guide provides the following information:

Ø       Search for Licensed Entity

Ø      Finance Regulated Entities

Ø      License Search Results - Finance Regulated Entity

Ø      License Search Results - Business (Finance Regulated Entity)

Ø      License Search Results - Individual (Finance Regulated Entity)

Ø      Disclosure Information

Ø      Financial Institution Search

Ø      State Financial Institution Search

Ø      State Financial Institution Branch Search

Ø      FDIC - Find an Institution Search

Ø      National Association of Credit Unions Search

Ø      Financial Institution Application Search

Ø      Securities Agents/Firms Search

Ø      License Search Results – Securities Agents/Firms

Ø      License Search Details Results – Securities Agents/Firms

Ø      FINRA BrokerCheck Search

Ø      Investment Adviser Public Disclosure System

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Licensing Data Download – provides a step-by-step walkthrough for downloading public license information data for Finance, Money Transmitters, and Securities.  This guides provides the following information:

Ø      Licensing Data Download Site

Ø      License Download Spreadsheet

 

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