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The REAL System

REAL System Online Services Guides

The REAL System Online Services guides provide a step-by-step walkthrough for applicants and licensees to:  manage their account, apply for a license, amend a license, renew a license, withdraw a filing for a license, terminate an existing license, file a quarterly report, file an online complaint, search for public license records, and download licensing data.   Click here for the Online Service Guides


The State of Florida Office of Financial Regulation (OFR) has implemented the Regulatory Enforcement and Licensing (REAL) System in order to streamline and improve the efficiency of its, licensing and regulatory processes. The REAL System provides OFR with an integrated financial regulatory management system by combining core processes for fiscal, licensing, investigations, examination, legal and complaint functions.   The REAL System was implemented in two releases:

Release 1 of the REAL System was deployed on March 24, 2008. This release included the integration of online Licensing, Fiscal, and Enforcement (Complaints, Examinations, Legal Services, and Investigations) activities for all the licenses under Chapter 494, Florida Statutes (Mortgage Brokerage and Mortgage Lending). 

Release 2 of the REAL System was deployed on January 19, 2009 and included all remaining license types for the following Chapters, Florida Statutes.  For more information on the Florida Statutes and Rules administered by the Office of Financial Regulation, go to http://www.flofr.com/Director/Statutes.htm

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516 - Consumer Finance Act

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517 – Securities – Issuer Dealers, Canadian Dealers, Broker Dealers (Non-FINRA members)

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520 Part I - Motor Vehicle Sales Finance

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520 Part II - Retail Installment Sales

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520 Part III - Installment Sales Finance

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520 Part IV - Home Improvement Sales and Finance

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520 Part V - Retail Installment Sales Act - General Rules

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537 - Title Loan Companies

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559 Part V - Commercial Collection Practices

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559 Part VI - Consumer Collection Practices

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560 - Money Transmitters Code



Authorization Codes

In order to utilize Release 2 of the REAL System as a licensee or applicant, you will be required to create an online account using the REAL System Online Services. Once your account has been established, you will need to associate your license or application to your REAL System Online account. If you have not received your authorization code, contact the Office of Financial Regulation at 1-800-848-3792. Select the option for your industry and you will be transferred to the next available agent. You will be required to provide identifying information in order to obtain an authorization code over the phone.

Once you have obtained the authorization code, log on to the REAL system website and select the link “Associate an Application or License to a User Account”. Enter the information required on the screen and then select “Submit”. You will be prompted to verify that the license you have selected is your license and that you wish to associate the license to your user account. Upon associating a license to your user account return to the Workspace page and select the link “View License(s) & Manage Details”. From here you will be able to manage your license(s). You may click the “Return to Workspace” button or the “My Workspace” link on the side panel to return to the workspace screen.

If you have any questions concerning the REAL System, please call 1-800-848-3792 and select option 5.

 

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REAL System Implementation - Release I

REAL System Implementation - Release II

REAL System Frequently Asked Questions

Revised: Apr-10

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