Florida Office of Financial Regulation

Florida Office of Financial Regulation Supports Operation Collection Protection


For Immediate Release                               
Wednesday, November 4, 2015
Contact: Jamie Mongiovi
(850) 410-9709
Katie Norris
(850) 410-9826
Florida Office of Financial Regulation Supports Operation Collection Protection
Tallahassee, Fla. – The Florida Office of Financial Regulation (OFR) today announced their participation in Operation Collection Protection. Led by the Federal Trade Commission (FTC), Operation Collection Protection is a coalition of more than 75 local, state and federal enforcement and regulatory organizations committed to collaboratively addressing illegal debt collection practices.
“Protecting Floridians from illegal activity within the financial services industry is the Florida Office of Financial Regulation’s highest priority,” said OFR Commissioner Drew J. Breakspear. “We remain committed to working with our state and federal partners in Operation Collection Protection to combat illegal debt collection practices.”
Operation Collection Protection is the latest initiative that seeks to elevate the integrity of debt collection across the nation. The OFR enforces Florida’s Consumer Collection Practices Act, which clearly defines prohibited practices when collecting consumer debts. In Florida, debt collection companies may not threaten violence, call before 8:00 a.m. or after 9:00 p.m., or disclose the debt to a third party. For more information on forbidden practices, please see the OFR’s Consumer Alert on Prohibited Debt Collection Practices. In 2013, the OFR supported legislation that was passed strengthening the registration requirements of consumer collection agencies by requiring a state and federal background check of all applicants. The background checks include live-scan fingerprinting and the retention of fingerprints, which provides the OFR immediate notification of an arrest. This law not only makes it more efficient to regulate these entities, but also helps to protect Floridians from bad actors. 
View the FTC’s press release for a list of regulatory and enforcement actions included in Operation Collection Protection.
To report possible unlawful consumer collection activity, file a complaint online at www.flofr.com or call (850) 487-9687. You may also file a complaint online with the FTC at www.ftccomplaintassistant.gov.
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